Team Lead Customer Service German Speaking
As a Team Lead Customer Service you will lead a team of German-speaking Customer Service employees. You make sure your team members put a smile on our customers’ faces. You ensure excellent collaboration and a positive working atmosphere within your team, as well as strong connections with other departments. Both colleagues and team members can come to you with questions about developments within your area of responsibility.
* Define team objectives relating to customer satisfaction, employee satisfaction and productivity, for example. * Make sure your team works towards and achieves these objectives. * Guide and coach your team members remotely and on the job. You will also develop your team members at the office approximately twice a week. * Proactively identify opportunities for improvement and actively contribute to improvement projects. * Take responsibility for your team members at HR and personnel-file level. You will conduct contract, development, absence and performance meetings, carefully document agreements and involve HR when necessary.
* You are available to work 40 hours per week. * You have at least higher professional education (HBO) working and thinking level. * You have at least 2 years of experience in a leadership role. * You excel at coaching, multitasking and communicating. * You have a flexible attitude towards work. * Working evenings and weekends is no problem for you. * You see opportunities and think in solutions that work for everyone. * You are able to prioritise, organise and plan your own work. * You have an excellent command of German and English, both spoken and written. * Dutch is a plus.
* Money. A fixed monthly salary based on your experience. * You receive monthly “where-you-work money” of up to €60 net for a fast internet connection and your cup of coffee. * Hybrid working. You work at least 2 days per week (where possible, more often) at our head office in Rotterdam. * All the equipment you need to work well from home, such as a laptop, extra monitor, desk and office chair. * 29 vacation days. If you promise to come back. * Travel allowance and pension scheme. * Discount on everything we sell. * More than 30 training courses at our own Studiefabriek to become a little better every day. * An unbelievably great working atmosphere. With drinks, legendary Coolblue parties and the best team activities.