Client Service Manager with German (f/m/d) (Prague) - Deutsche Börse Prague Branch

Your area of work

At Deutsche Börse, we don’t just support financial markets—we keep them running. Every second counts. Every connection matters. As a Client Service Manager in Prague, you’ll join a highly professional team that ensures seamless trading for clients around the globe. When systems stall, millions are on the line—and we’re the first line of defense.

If you're quick to learn, thrive under pressure, and take pride in delivering exceptional service, this is your opportunity to make a direct impact on the financial world.

Your responsibilities

You’ll be more than just a technical support contact—you’ll be a strategic partner to some of the biggest financial institutions in the world. You’ll:

• Champion client needs across departments.
• Solve time-sensitive challenges with precision and professionalism.
• Guide clients through change and growth in an evolving technical ecosystem.
• Keep cool when the stakes are high—and they’re always high.

This role is ideal for

• Resilient professionals with experience in client service or tech-adjacent roles.
• Fast learners who want to grow into a specialized field.
• Tech-savvy communicators with a sense of ownership and urgency.

Your profile

We’re not listing technical checkboxes here. We’re looking for people who:

• Have strong communication skills and enjoy client interaction.
• Can stay focused and proactive—even under pressure.
• A strong sense of team spirit is essential
• Love problem-solving and can connect dots across systems and teams.
• Are excited by the idea of working where technology meets financial impact.
• Speak English and German fluently.

You can look forward to our benefit package

• Hybrid Work and Flexible working hours
• Work from abroad - 12 days of remote work from EU countries per year
• Pension fund contribution - 3% of your gross salary (5% after 5 years with us)
• Health & Wellbeing - fully covered Multisport card, life & accident insurance, 100% salary contribution during sick leave (up to 56 days)
• 25 vacation days
• Mobility - fully covered public transport in Prague & free parking
• Flexible Benefit Account (Pluxee) - 1200 per month
• Group Share Plan - discount on company shares

• Free Access to E-Learning Platforms, Internal Development Programs, Mentoring & Learning Budget