Purpose of the Role: The Customer Service Administrator is responsible for ensuring that all administrative tasks related to customer service in the field of commodities they will will work in Romania to help our team in the Netherlands to see that the invoices are carried out in a timely and efficient manner.
Responsabilities
Performance Indicators
Administrative Responsibilities
Processing all required administration and documentation within the area of responsibility
Processing, reviewing, correcting, and improving the invoicing process for Fuels division
Entering invoices into relevant customer reporting systems
Sending corrected and improved invoices to customers within the agreed timeframe
Ensuring a detailed handover to the relevant Client Coordinators, including highlighting any additional work performed
Preparing all necessary informational materials to support the invoicing process across all departments within Fuels Division
Working closely with the Team Lead Customer Service and Client Coordinators to deliver the highest added value to our customers
Achieving agreed personal and departmental objectives
Meeting both internal (reporting, financial) and external deadlines
Timely and accurate invoices to customers
Internal and external feedback on performance, communication, and behavior
Customer satisfaction
Compliance with quality, health, safety, and sustainability management systems (related to ISO 9001, ISO 45001, VCA, etc.)
Compliance with BV Group policies and the Code of Ethics
Knowledge, Skills and Experience
KEY COMPETENTIES
Minimum Secondary vocational education, working and thinking level
Preferably relevant work experience in commercial customer service, account management, and achieving commercial targets
Preferably knowledge and experience in the commodities inspection and testing industry
Preferably knowledge of technical terminology in both the local language and English, both written and spoken
Excellent communication skills
Very good knloedge of English
Results-oriented
Attention to detail
Customer-focused
Ability to maintain overview and set priorities
Demonstrates integrity and ethical behavior
Flexibility
BV Values: Open & Inclusive, Ambitious & Humble, Trusted, Responsible