SERVICE SENIOR SPECIALIST

Present in over 100 countries, Ariston Group develops cutting-edge combustion technologies with its three brands, satisfying the strictest local regulations and representing innovation and reliability, energy and care for the environment, through the best technologies applied to a range of burners from 11 kW to 80 MW.

Continuously searching for new technological solutions, Elco offers top performance burners for heating and industrial applications, providing a wide range of solutions and services with the aim of establishing a lasting relationship with the customers.

With more than a century’s experience in designing and manufacturing burners, Cuenod is still evolving its technologies to offer comfort, safety and reliability, while guaranteeing environmental protection.

Ecoflam offers customised solutions for any type of application. Its flexibility has enabled the introduction of a range of highly customisable products: from 12 kW to 34 MW.

We are seeking a highly skilled and motivated Senior Service Specialist to join our technical team. In this role, you will be the primary technical authority for the installation, commissioning, and maintenance of advanced burner systems. You will handle complex troubleshooting on-site, provide expert guidance to junior technicians, and ensure our clients' thermal processes operate at peak efficiency and safety.

Key Responsibilities

• Advanced Troubleshooting & Repair: Diagnose complex mechanical and electrical failures on industrial burners, combustion control systems, and fuel delivery skids.
• Commissioning & Start-up: Lead the on-site startup of new burner installations, ensuring precise calibration of air-fuel ratios and compliance with local environmental standards ($NO_x$ and $CO$ emissions).
• Preventative Maintenance: Execute and oversee scheduled maintenance programs to maximize system longevity and prevent unplanned downtime.
• Technical Advisory: Act as a subject matter expert for clients, providing recommendations on system upgrades, energy efficiency improvements, and safety retrofits.
• Leadership & Mentoring: Support and train junior field service technicians, fostering a culture of technical excellence and safety.
• Reporting: Prepare detailed technical reports, combustion analysis logs, and site visit summaries for both customers and internal stakeholders.

Required Qualifications & Skills

• Experience: Minimum of 5–8 years of hands-on experience in field service specifically within the burner/combustion industry (Power Gen, HVAC, or Industrial Process).
• Technical Proficiency: * Deep knowledge of gas, oil, and dual-fuel burner technologies.
• Strong command of PLC-based burner management systems (BMS) and flame safeguards.
• Ability to read and interpret complex P&IDs, electrical schematics, and technical manuals.
• Certifications: Valid gas fitter licenses or relevant electrical/mechanical certifications (e.g., PED, ATEX knowledge) are highly preferred.
• Soft Skills: Exceptional problem-solving skills, a "customer-first" mindset, and the ability to work independently in high-pressure environments.
• Mobility: Willingness to travel to client sites (frequent regional or occasional international travel).
• Language: Fluency in English (technical and conversational) is mandatory.

The compensation package will be determined based on the candidate’s experience, skills and the scope of the role, applying objective and gender‑neutral criteria. We believe that transparency and fairness are essential to building trust, fostering inclusion and ensuring equal opportunities for everyone. As a reference, for such position we offer a salary ranging between 40.000 € and 58.000 €. This position is covered by the CCNL Metalmeccanici Industria.

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.