Information Technology
Full Time
EMEA - Europe - Germany - Bremervorde - undefined
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The IT Support Specialist is a key player in delivering standard solutions that support processes at Amcor’s sites and is responsible for:
Delivery of IT services for a site or multiple sites within a ratio of up to 300 devices (PCs, Servers, Printers, Local Network equipment) managed per FTE.
Management of IT Service Delivery activities at the site(s) including maintaining all user support processes, customer relations and IT asset management (procurement, configuration, repair, projects, local budget consulting, license management, security systems and phone systems).
Ability to support (L1 and L2) for the Amcor standard workstation deployment and support.
Ability to support (L3) for Server and Virtualization environment
Communication & Education: Provide clear communication on upcoming changes and projects, implement best practices to sites and support end-user training.
Ensure operational activities aligns with global IT standards and security policies.
Key Job Accountabilities
Group IT Level
Strong involvement with delivery on improvements to support processes, IT asset management, and customer satisfaction.
Responsibility for the implementation of Group IT shared service standards and support processes across the site(s) they work with
Responsible for the quality of the IT services delivery at the sites
Project leadership in their sites for all IT infrastructure and support process changes for IT shared services
Coverage of critical issues at the sites
Security (alignment with IT policies)
Documenting (knowledge base, procedures, help guides, etc.)
Asset Management
Technical Support
Installing / repairing hardware
Application/software troubleshooting
Printer and multi-function device management
Data backup and restore
Infrastructure Testing
Network/Servers Support
Support for setup and configuration of LAN switches and Access Points (wired and wireless)
Management of the network documentation
Management of the monitoring tools used to monitor the network equipment and servers
Maintaining and administering server related activities such as patching, updates etc.
End User Support
User management (onboarding/offboarding, updates)
Major events support
Site events support
Support end user education
Qualifications/Requirements
Technical education in computer science or equivalent experience/studies
Any Windows/Cisco certifications are a plus
ITIL Foundations desirable
Ability to multitask and handle high volumes in a fast-paced and demanding environment
Strong interpersonal and communication skills
Strong Troubleshooting skills
Fluency in English communication (spoken, written); other languages will be considered an advantage
Project experience is advantageous
Good knowledge in configuring, managing and troubleshooting Windows Server Operating Systems
Knowledge of server virtualization
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