Information Technology
Full Time
EMEA - Europe - Germany - Lohne - undefined
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The IT Support Specialist is responsible for delivering reliable IT services across one or more Amcor sites, supporting up to 300 managed devices per FTE, including PCs, servers, printers, and network equipment. The role oversees end-to-end IT service delivery, including user support, IT asset management, procurement, configuration, repairs, licensing, security, phone systems, and local IT projects and budgets. Additionally, the IT Support Specialist communicates upcoming changes and projects, promotes best practices, delivers end-user training, and ensures all operational activities comply with global IT standards and security policies.
Key Job Accountabilities
Global IT Level
Strong involvement with delivery on improvements to support processes, IT asset management, and customer satisfaction.
Responsibility for the implementation of Global IT shared service standards and support processes across the site(s) they work with
Responsible for the quality of the IT services delivery at the sites
Project leadership in their sites for all IT infrastructure and support process changes for IT shared services
Coverage of critical issues at the sites
Security (alignment with IT policies)
Documenting (knowledge base, procedures, help guides, etc.)
Asset Management
Technical Support
Installing / repairing hardware
Application/software troubleshooting
Printer and multi-function device management
Data backup and restore
Infrastructure Testing
Network/Servers Support
Support for setup of LAN switches and Access Points (wired and wireless)
Management of the network documentation
Management of the monitoring tools used to monitor the network equipment and servers
Maintaining and administering server related activities such as patching, updates etc.
End User Support
User management (onboarding/offboarding, updates)
Major events support
Site events support
Support end user education
Qualifications/Requirements
Technical education in computer science or equivalent experience/studies
Bachelor’s degree in computer science is advantageous
Any Windows/Cisco certifications are a plus
ITIL Foundations desirable
Ability to multitask and handle high volumes in a fast-paced and demanding environment
Strong interpersonal and communication skills
Strong Troubleshooting skills
Fluency in German and English communication (spoken, written); other languages will be considered an advantage
Project experience is advantageous
Good knowledge in configuring, managing and troubleshooting Windows Server Operating Systems
Knowledge of server virtualization
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