R&D/Innovation Management
Full Time
EMEA - Europe - France - La Defense - undefined
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Field Technical Service Engineer – Flexible Packaging
Business Group: Amcor Flexibles EMEA
Function: R&D – Field Technical Services
As a Field Technical Service Engineer, you will play a key role in supporting customers and partners across the EMEA region, primarily in France. Acting as the technical interface between Amcor, customers, and equipment manufacturers, you will help ensure optimal performance of flexible packaging solutions.
You will split your time between customer sites, production environments, and collaboration with internal teams. This role involves frequent travel (up to 70%) and offers a high level of autonomy.
This is a highly dynamic, customer-facing role combining technical problem-solving, product development support, and on-site troubleshooting across a wide range of flexible packaging segments (e.g. dairy, meat, pet food, ready meals, pharma).
Customer & Technical Support
Provide on-site and remote technical support at customer and OEM sites across multiple packaging applications (e.g. VFFS, flow wrap, lidding, HFFS pouch, blister)
Diagnose and resolve material, machine, and product interaction issues
Deliver detailed service reports and share actionable insights internally
Trials & Product Development
Support packaging trials from initial testing to industrial scale-up
Collaborate with R&D and customers to validate new products and ensure machine compatibility
Gather and analyse key technical data to accelerate product development
Quality & Continuous Improvement
Drive troubleshooting efforts for quality-related issues, working cross-functionally with customers and internal teams
Support root cause analysis, claim resolution and minimize business impact
Business Growth & Customer Success
Contribute to new business opportunities by supporting technical trials and customer onboarding
Maintain strong relationships with customers, OEMs, and internal stakeholders
Provide technical expertise to support specification changes, plant transfers, and business continuity initiatives
Planning & Reporting
Manage your own schedule to meet customer and business priorities
Track progress on trials and growth opportunities
What You Bring
Engineering or scientific degree (or equivalent industry experience)
2–3+ years of experience in flexible packaging or packaging machinery
Good understanding of converting processes and filling/packaging equipment
Knowledge of packaging validation procedures
Strong technical troubleshooting and problem-solving skills
Excellent communication skills with a customer-focused mindset
Ability to work independently in a fast-paced environment
High level of organization, rigor, and attention to detail
Fluent in French and English (additional European languages are a plus)
Willingness to travel up to 70% across the region
Why Join Amcor?
Work at the intersection of innovation, sustainability, and industrial technology
Exposure to diverse packaging technologies and manufacturing environments
High level of autonomy in a field-based role
Direct impact on customer performance and product success
Opportunities to grow technical expertise and career within a global leader
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