Full time
Americas - North America - United States - Devens - ACD Devens MA
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Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube
Purpose
Ecommerce Partners (ECPs) are responsible for increasing the frequency with which customers look to Amcor to source packaging. They work almost exclusively over the telephone to deliver information about products and services and the many features and benefits of sourcing on MyAmcor. They are coaches, mentors and resources for Amcor customers. They are teachers first and sellers second.
ECP performance is measured in terms of number of calls and time on phone. Call content is delivered smartly through our proprietary WRAAP and CRAFT methodologies.
ECP success is measured in terms of customer behavior including buyer activity and, ultimately, volume growth.
The foundation of ECP outreach is a set of “cornerstone” calls for the Amcor business. These calls fit within the context of broader integrated marketing and communication efforts. ECPs create influence within accounts by uncovering levels of power and then playing their part in coordinated and concentrated outreach. Customer behavior data and observations inform their efforts.
Build relationships that drive buying behavior within long tail accounts and contacts
Conduct 2.5+ hours of phone interaction through 35+ outbound calls daily
Deliver to high standards of call content and technique
Develop product line subject matter expertise
Escalate sales and service opportunities as they arise
Participate in weekly skills coaching (WRAAP & CRAFT) and 1-on-1 monthly account reviews
Strong written & verbal communication skills
Confident personality
High emotional intelligence
Responds with agility as needed
Desire to inform, coach and teach
Strong problem-solving skills
A basic level of computer competency
High School Diploma, bachelor’s degree preferred
Our Expectations
We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:
Our people are engaged and developing as part of a high-performing Amcor team
Our customers grow and prosper from Amcor’s quality, service, and innovation
Our investors benefit from Amcor’s consistent growth and superior returns
The environment is better off because of Amcor’s leadership and products
Apply on Amcor plc’s careers page