Customer Technical Support Leader

Amcor plc

About the role

Operations/Production/Manufacturing

Full Time

EMEA - Europe - Turkey - Izmir - undefined

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QUALIFICATION

Bachelor’s degree (preferably in Engineering)

A minimum of 3 years of experience in Quality, Production, Technical Support, or Continuous Improvement is preferred

Good command of both written and spoken Turkish & English

Good command of MS Office applications

Strong strategic thinking and analytical problem-solving skills

Strong prioritization and results-oriented approach

Excellent communication and coordination skills

Customer-oriented mindset

Strong team-working and collaboration skills

Ability to take initiative and demonstrate a proactive approach within the area of responsibility

No restriction to domestic or international travel

Valid B-class driving license and active driving experience

JOB DESCRIPTION

Manage and oversee all quality and technical field operations related to assigned customers.

Follow technical needs, expectations and requirements of customers and ensure effective coordination with relevant departments.

Ensure that customer complaints and technical requests are analyzed and resolved in collaboration with the relevant departments, and that timely feedback is provided to the customer.

Facilitate root cause analysis and the establishment of corrective actions for product and process quality non-conformities by using appropriate problem-solving techniques.

Follow preventive actions to avoid existing or potential quality problems.

Monitor customer specifications and communicate relevant information to the related teams.

Establish and follow customer visit and technical contact plans and conduct visits when required.

Follow production plans and contribute to the early identification and prevention of existing or potential quality problems.

Work effectively and collaboratively with all relevant departments to develop customer-oriented solutions.

WHAT WE OFFER

Global working environment

To be part of dynamic Quality Team

Future oriented career opportunities in other Amcor plants all over the world

Individual & professional development trainings

Flexible working system

13 salaries per year

Annual bonus

Private health (includes children & spouse) & life insurance

Bi-monthly shopping checks

Employee assistance program

MultiSport Card

Social activities

Education allowance

Reward & recognition system

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