Customer Service
Full time
Americas - North America - United States - Reidsville - ASC Reidsville NC
Share the job in your social channels!
Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube
The successful CSR possesses a strong command of the company’s customer service policies, and is well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers, technical and operational teams. This position ensures that all customer order specifications and expectations are understood throughout the company while actively pursuing additional value+ opportunities. The CSR must be able to perform their duties with minimal supervision and communicate effectively and professionally with co-workers, customers, sales representatives and production personnel.
The role of this person is full commitment to excellence in OHSE and Quality. The goal is to protect and promote the environment, health and safety of all employees and the community in which we operate. This position also is committed to quality through each employee, our system and in our processes and products.
PRINCIPAL ACCOUNTABILITIES
Manage order processing from order entry to order closing
Validate and confirm order price to customer according to pricing rules and bill accordingly
Establish and manage all aspects of the relationship to local customer affiliates
Input firm orders and capacity reservations defined Production Planning rules
Invoice Product & Services according to agreement with customers – finance
Participate/organize internal pre-production meetings and use understanding of technical requirements on inks, substrates and finishing techniques to guide projects to successful execution.
Process orders accurately and quickly considering material utilization and manufacturing efficiencies; communicate special instructions to scheduling, production and shipping
Support the specification and ordering of materials and outsourced services for carton production ( inks, substrate and finishing)
Able to marshal the appropriate resources to ensure their client’s work is executed and can clearly identify when to seek assistance from internal experts when customer specification changes occur.
Handle non conformity communication
Participate in regional cross-functional teams and facilitate local cross-functional sessions
Value Plus activities. Actively enter actions in sf.com at local level according to Sf.com guidelines. Actively reduce/avoid cost leakages on local level, e.g., transportation costs, stocks, payments, order intake vs. commitment
Complete month end activities at local level (e.g. KPI, statistics…)
Manage local legal order and delivery requirements
Undertake Customer Service role – receive orders, pricing, customer liaison
Team Member in CI-driven projects.
BUSINESS SUPPORT ACTIVITIES
Monthly rolling FC upload in Excel/MIS
Prepare and Maintain Monthly reports to send to Customer: Sales report, MTP, Origination related
Create actions in SFDC
Upload meeting notes, agreements, contracts, etc in SFDC
Analysis and information sheets (volume-value analysis, die structures produced per site)
Understand the OHSE obligations, actively support the policy and implement the guiding principles in everyday activities.
Understands Quality objectives and policy, actively support the policy and implement the guiding principles in everyday activities.
Assists with various projects as assigned.
QUALIFICATIONS/REQUIREMENTS
Bachelors degree Preferred
Apprenticeship / Training / appropriate professional experience (years) 2 to 3 years in a Customer Service respectively Internal Sales environment
Specialized knowledge: Folding Carton Operations, Planning or CSR experience 5+ years, negotiation skills
PC-knowledge : MS Office
KNOWLEDGE/SKILLS/ABILITIES/BEHAVIORS
Presentation skills - To be able to communicate in a professional way with local affiliate key contacts, friendly, representative style, self-assured
Flexibility cope with frequent change of issues and priorities well and quickly
Team working result oriented interaction with team
Negotiation skills convincing, result oriented, persistent
Planning skills : result oriented, organized
Communication open, good listener, empathic
Independence independent working, self-assured
Conflict management skills: stress resistant, strong personality, tolerant, experienced
Strong organization skills
PHYSICAL REQUIREMENTS
This position may require prolonged periods of sitting, stooping, standing, and/or reaching, balancing, climbing, kneeling, crouching, reaching with hands and arms, hearing and speaking.
Use of close vision, distance vision, ability to adjust focus.
Manual dexterity is required.
Ability to occasionally lift up to 20 lbs.
Our Expectations
We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:
Our people are engaged and developing as part of a high-performing Amcor team
Our customers grow and prosper from Amcor’s quality, service, and innovation
Our investors benefit from Amcor’s consistent growth and superior returns
The environment is better off because of Amcor’s leadership and products
Apply on Amcor plc’s careers page