Customer Planning & Service Lead

Customer Service

Full time

Americas - North America - United States - Oshkosh - AF Oshkosh Division Head Office WI

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Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube

Job Description

The Customer Planning & Service Lead is responsible for developing collaborative solutions with the customer and key stakeholders through their understanding of supply chain, transportation, warehousing, project management and continuous improvement practices. This role will utilize reporting and analytics to identify opportunities & trends to improve service. This role is also expected to engage/mitigate customer risk during events that impact plant capacity or execution.

What You Get to Do

Geographic Scope: North America

Business Unit Scope: One

Number of colleagues directly reporting to this job: 0

Drive service improvements to enable ease of doing business with our customers through schedule optimization, order swaps, material substitutions.

Support strategic customer planning and execution that enables continuous improvement and sales growth (i.e. new business onboarding, large/strategic customer, low DIFOT, service concerns, and/or account turn around)

Deliver supply chain solutions to customer through robust, collaboratively managed (internal and external) project action plans which may include safety stocks, reorder points, VMI, business transfers, and/or order campaigns.

Prepare content and support business sessions and presentations with the Customer regarding service

Build organizational knowledge of customer processes and service expectations through customer advocacy and plant visits

Analyze data to identify opportunities and trends (i.e. ensure KPIs like past term inventory, less than lead time, and customer on time complete are being met)

Understand customer inventory and service targets, support flawless execution of order management processes to ensure right sized inventory

Engage to mitigate customer risk during events that impact plant capacity or execution by closely leveraging relationships at the plants and understanding current state of business

What We Value

Ability to positively influence & communicate effectively at all levels, internal & external

Adaptability and critical thinking that enables innovative solutions/continuous improvement

Growth mindset that embraces challenges & continuous learning

Effective knowledge of products, systems, & manufacturing processes

What We Want From You

Education – Bachelor’s Degree strongly preferred

Experience – 2+ years of experience and knowledge in Manufacturing, Packaging, and Customer Service / Supply Chain environment

Regular attendance

Frequent interaction with others

Ability to sit up to 100% of time

Ability to communicate up to 100% of time

Ability to move from one place to another up to 50% of time

Ability to work on a computer 100% of time

Ability to travel domestically 10% of time

Office environment

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

Our people are engaged and developing as part of a high-performing Amcor team

Our customers grow and prosper from Amcor’s quality, service, and innovation

Our investors benefit from Amcor’s consistent growth and superior returns

The environment is better off because of Amcor’s leadership and products