Service Contract Executive

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role

Are you an automotive Aftersales professional with experience in service contracts, customer retention, and building long-term customer loyalty?

We are currently building a strong pool of talented Service Contract Executives for future opportunities in Dubai.

As a Service Contract Executive, you will support the administration and performance of Service Maintenance Contracts while driving customer retention initiatives throughout the vehicle ownership journey. You will monitor contract activation, utilization, expiry, and renewal opportunities while helping reconnect with service-due, inactive, and lapsed customers.

This is an exciting opportunity for a commercially minded, customer-focused professional who enjoys using data, CRM activities, and targeted campaigns to increase customer retention, contract renewals, and repeat service visits.

What You Will Do

• Manage and coordinate Service Maintenance Contract activities, including activation, eligibility, utilization, expiry, and renewal.
• Identify contracts approaching expiry and support proactive customer engagement for renewals and extensions.
• Identify relevant upselling opportunities linked to Service Maintenance Contracts.
• Coordinate customer retention initiatives targeting service-due, overdue, inactive, and lapsed customers.
• Support targeted win-back programs designed to reactivate customers.
• Contribute to the development of Service Maintenance Contract packages, including service scope, maintenance intervals, parts and labour requirements, validity, eligibility, and proposed pricing inputs.
• Coordinate retention campaigns, seasonal service initiatives, and contract renewal campaigns.
• Work closely with Service Operations, CRM, Customer Engagement, Finance, and branch teams to improve contract utilization and customer retention.
• Monitor campaign and contract performance to support continuous improvement.

Required Skills to Be Successful

• Good understanding of automotive Aftersales operations and customer lifecycle management.
• Knowledge of Service Maintenance Contracts and contract administration.
• Experience with contract renewals, extensions, and upselling.
• Understanding of CRM, customer retention, and service reminder activities.
• Experience supporting customer retention and win-back programs.
• Good working knowledge of Microsoft Excel.
• Familiarity with automotive Dealer Management Systems.
• Strong commercial awareness and customer focus.
• Good planning, organization, and stakeholder coordination skills.
• Strong communication skills with excellent attention to detail.

About the Team

You will be part of a collaborative Aftersales team, working closely with Service Operations, CRM, Customer Engagement, Finance, and branch teams.

Together, the team focuses on strengthening customer loyalty throughout the vehicle ownership lifecycle by improving service contract utilization, increasing renewal opportunities, encouraging repeat service visits, and reconnecting with inactive customers.

What Equips You for the Role

• Bachelor’s degree in Business Administration, Automotive Management, or a related discipline.
• 3 to 4 years of relevant automotive Aftersales experience.
• Relevant experience in Service Maintenance Contracts, customer retention, CRM, or customer lifecycle activities.
• Hands-on exposure to service reminders, contract renewals, customer retention, and win-back programs.
• Previous automotive distributor, OEM, or dealer experience is preferred.
• UAE or GCC experience is an advantage.
• Good understanding of customer engagement and retention campaigns.
• Strong commercial awareness, collaboration, and communication skills.
• Customer-focused, results-oriented, organized, and accountable.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.