Service Advisor

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role

Are you passionate about the automotive industry and delivering an exceptional customer experience?

We are currently building a strong pool of talented Service Advisors for future opportunities across the UAE.

As a Service Advisor, you will be the key link between customers and the workshop, managing the customer journey from vehicle reception through to completion and handover. You will build strong customer relationships, understand service and repair requirements, provide regular progress updates, and ensure customers receive a transparent and professional experience.

This is a customer-facing and revenue-generating role where you will contribute to customer retention while supporting the achievement of service sales and revenue targets.

What You Will Do

• Build strong, long-term relationships with customers to encourage loyalty and retention.
• Understand customer needs and translate them into clear service and repair requirements.
• Guide customers throughout the complete vehicle service journey.
• Coordinate with workshop teams and keep customers informed of vehicle repair progress.
• Support timely vehicle completion and delivery according to customer commitments.
• Explain completed work, repairs, and associated costs clearly to customers during vehicle handover.
• Identify appropriate upselling opportunities and contribute to monthly revenue targets.
• Manage customer concerns and complaints professionally through to satisfactory resolution.
• Ensure accurate documentation and follow established processes and procedures.

Required Skills to Be Successful

• Strong customer service and relationship management skills.
• Good automotive technical knowledge.
• Excellent communication and interpersonal skills.
• Ability to understand and clearly explain vehicle service and repair requirements.
• Strong customer complaint-handling and problem-solving skills.
• Commercial mindset with the ability to identify relevant upselling opportunities.
• Working knowledge of Microsoft Office, with SAP knowledge preferred.
• Good teamwork and coordination skills.
• Conversational English and basic Arabic-speaking ability.

About the Team

You will be part of a dynamic Aftersales team, working closely with Reception Managers, Aftersales Managers, and Workshop teams.

The team is focused on providing customers with a smooth, transparent, and professional service experience. As the key point of contact for customers, you will play an important role in keeping them informed while coordinating internally to support timely vehicle completion.

What Equips You for the Role

• Diploma or Bachelor’s degree in Automobile or Mechanical Engineering.
• 3 to 5 years of experience within the automotive industry, preferably in a similar service role.
• Strong automotive technical knowledge and understanding of service processes.
• Proven customer-handling and relationship-building skills.
• Good communication and interpersonal abilities.
• Working knowledge of Microsoft Office.
• SAP knowledge is preferred.
• Conversational English with basic Arabic-speaking ability.
• Customer-focused, responsible, and comfortable working as part of a diverse team.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.