Sales Excellence Center of Excellence - Relationship Management Process Architect

About Accenture

At Accenture, we believe your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity, and your best true self to your work. Here, you’ll match your ingenuity with the latest technology to do incredible things. Together, we can create positive, long-lasting change.

We are

Sales Excellence at Accenture. We empower our people to compete, win and grow. We develop everything they need to build and mature their client portfolios, optimize their deals and enable their sales talent, all driven by sales intelligence.

You are

A strategic problem solver who thrives at the intersection of business and technology. You understand how Account Teams work, the challenges they face, and what drives adoption and impact in the field. At the same time, you are passionate about technology, data, and innovation, and can translate business needs into practical, scalable solutions.

You are naturally curious, analytical, and user-focused. You simplify complexity, challenge the status quo, and identify opportunities to improve how people work.

You excel at bringing together diverse stakeholders, aligning priorities, and turning ideas into action.

You are a confident communicator, an agile learner, and a collaborative partner who embraces feedback, adapts quickly, and continuously seeks better ways of working.

The work

As a Process Architect, you are responsible for shaping how Relationship Management capabilities are delivered through processes, technology, data, and user experiences. Acting as the bridge between business and technology, you work closely with Account Teams, Offering Leads, Advisors, and technical teams to understand business needs and translate them into effective solutions that drive adoption, efficiency, and business value.

You are accountable for evolving relationship management tools, workflows, and methodologies, ensuring they are intuitive, integrated, and aligned with the needs of our practitioners. While Offering Leads and Advisors define the strategy and business outcomes (the "Why" and "What"), you design and operationalize the "How".

You will

• Serve as the primary link between business stakeholders and technology teams, translating business requirements into scalable solutions.
• Drive the adoption, optimization, and evolution of relationship management tools, including Salesforce and emerging AI-enabled capabilities.
• Partner with Account Teams, Sales Excellence, and Relationship Management leaders to understand user needs, pain points, and opportunities for improvement.
• Design and optimize end-to-end practitioner workflows that simplify work and improve user experience.
• Develop business cases, success measures, and adoption strategies for new capabilities and enhancements.
• Act as a trusted advisor to senior leadership on how technology, data, and processes can strengthen client relationship management.
• Collaborate with Architecture, CIO, Analytics, Sales Operations, and Change Management teams to deliver integrated solutions.
• Gather feedback, prioritize enhancements, and translate requirements into actionable development roadmaps.
• Create dashboards, insights, and measurement frameworks that drive informed decision-making and business outcomes.
• Develop training materials, facilitate workshops, and enable practitioners to maximize value from available tools and processes.
• Lead or support the launch and integration of new capabilities across Relationship Management and Sales Excellence.
• Continuously evaluate emerging technologies, AI capabilities, and industry best practices to improve effectiveness and user adoption.
• Partner with internal and external technology providers to explore, design, and implement innovative solutions.

Here’s what you need

• Excellent project management skills, ability to work independently, propose solutions to problems, and implement feedback
• Passion for new technology, tools and innovation to evolve ways of working
• Strong experience in Salesforce, Microsoft Office (xls specifically), and other relationship centric tools
• Experience with writing GenAI prompts and confidence to fail and iterate
• An open mind to learn, collaborate, jump into projects, and train others for wide-scale adoption
• Passion for analytics, insight and data driven results and Impact
• Proven track record of operational program management in a fast-moving, agile environment
• Experience of working cross-functionally with multiple stakeholders
• Understanding of application development lifecycle
• Undergraduate degree or equivalent experience
• Strong English language fluency (oral and written) - for clear communication and conducting training in English
• Comfortable working with and adding value to all levels of the organization, including leadership.

Extra credit if you have

• Sales enablement-related background
• Demonstrated experience working in a deadline-driven environment with strong attention to detail

You may also need

• Ability to adjust working hours as needed to collaborate effectively within a global organization while maintaining balance.
• Must have good internet connectivity and a distraction-free environment for working at home, in accordance with local guidelines.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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